How can we help?

Your Subway® Card has a Card Number and a Personal Identification Number (“PIN”) associated with it. The PIN is used to help identify you when talking by telephone with customer service representatives or checking account information online. On physical Subway® Cards, the PIN can be found by scratching off the silver box located on the back of the Subway® Card. For Subway® eCards, the PIN will be contained in the email in which the Card is delivered.

For physical Subway® Cards, you can visit any participating Subway® restaurant and have a Sandwich Artist® swipe your card at the point of sale terminal (POS). If you have created a Subway® Card account and registered your physical or eGift Card, you can also check your account online at subway.com or through the Subway® App. Or you can always call 1-877-697-8222.

No. Just reload and reuse the same Card.

If you have more than one Subway® Card with balances, you can transfer the balances from one Card to the other, provided that all Cards have been registered under the same profile at subway.com, and as permitted by applicable law. Limitations on reloadability and maximum Card balances may apply.

Cash back cannot be given in certain states for us to adhere to money laundering policies. Other states require cash back be given. To determine if you are eligible to request a refund please check the Cash back chart HERE. If you are in a state where cash back can be given, please fill out the Refund Request form found HERE. Please allow 4-6 weeks processing time for refund checks to be issued.

Inquire with your local store to see if they can give cash back on the spot. If you are in a state where we can give cash back, you can also fill out the Electronic Form for Refund Request form found HERE. Please allow 4-6 weeks processing time for refund checks to be issue.

While the majority of Subway® restaurants accept Subway® Cards for payment, we cannot guarantee acceptance of your Card at all Subway® Restaurant locations because Subway® restaurants operate as independent franchises. Please contact our Customer Service Helpdesk at 877-697-8222 for further assistance. The telephone number is also located on the back of your Card.