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Whether you want to share your experience, or need support for one of our programs, we're here to help. Maybe we've already answered your question in our FAQ section. If not, contact information and options for our many programs are available below.
Gift Card FAQs - Replacement
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1. What if my Subway® Card was lost or stolen?

Please safeguard your Subway® Card. You are responsible for all transactions associated with your Card, whether authorized or unauthorized. If you have registered your Subway® Card and it subsequently becomes damaged and/or unreadable, call Subway® Care at 1-877-697-8222. You will be transferred to a Subway® customer service representative who will be able to freeze the remaining unused balance on your Card as of that time. Once the Subway® customer service representative freezes the remaining unused balance on your Card, complete the Card Replacement Electronic Form. We will issue a replacement Card within 7-10 business days after the submission of your form.

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