It’s Subway®’s newly refreshed, levelled membership programme that gives you the ability to earn points with every qualifying order. When you make orders with your Subway Rewards® account, you'll earn points that you can convert into Subway® Cash that can be used towards anything on the Subway® menu. You’ll also get rewards, sweet surprises and perks that get better as you level up. Ready to boss it? Find more about all-new Subway Rewards® here.

The all-new Subway Rewards® replaces the previous loyalty programme. We have switched from product-based rewards to Subway® Cash, improved the programme benefits, enhanced the app and online member experience, and added three membership levels – Rising Star, Hot Shot and The Boss - that award higher points and unlock extra benefits as you level up.

Membership status is based on how much you spend in a calendar year. You are a Rising Star when you spend less than £150 in a calendar year. Spend at least £150 in a calendar year, and you will reach Hot Shot status and members who spend at least £350 in a calendar year will achieve The Boss status. A member must meet the qualifying amounts for a particular level each year to maintain their status. 

Yes – you can now download our new app here. You will no longer be able to use the previous app.

We have become an app-only loyalty programme. If you were a previous card member, your card is no longer useable and you will need to download the new app here and activate your account to benefit from the new programme rewards and offers. Please note: any Subway Rewards® points earned as part of the old programme expired when it closed on 14th May 2024, therefore any points balance remaining from your previous Subway Rewards® account will not be transferred.

No, you will not need to re-register. However, you will need to follow these steps to keep your account active:

• Download the all-new Subway® App here
• When prompted to login, you will need to enter your registered email (the one we have been sending emails to!) and password
• Reset your password
• When prompted, agree to the Subway Rewards® Terms
• We will assign your level based on your annual spend
• Enjoy the all-new Subway Rewards®!

Please note: any Subway Rewards® points earned as part of the old programme expired when it closed on 14th May 2024, therefore any points balance remaining from your previous Subway Rewards® account will not be transferred.

All points earned as part of the previous Subway Rewards® programme expired on 14th May 2024 when the old programme closed, therefore any points balance remaining will not be transferred to the new Subway Rewards® programme.

Yes, any Subway Rewards® points earned as part of the previous programme expired when it closed on 14th May 2024.

Yes, any Subway Rewards® points earned as part of the previous programme expired when it closed on 14th May 2024.

Subsquad® is no longer available, but that doesn't stop you grabbing deliciousness with your mates.

This is no longer available but don’t let that stop you letting your friends know about the all-new Subway Rewards®!

This will no longer be available, but we think you will like our new membership levels. The more you spend the better it gets!

You can join the all-new Subway Rewards® by downloading our new Subway® App here and registering for free. Join today!

Anyone can join, as long as you are eligible. You must be based in the UK / Republic of Ireland to be able to download the Subway® App and join the all-new Subway Rewards® programme. Children under the age of 18 may not participate in the Subway Rewards® loyalty programme.

At this time, you cannot change the email address linked to your account. You may create a new Subway Rewards® account and contact our Guest Care team to move any unused points to your new account. Please note any points balance remaining from the previous Subway Rewards® programme will not be transferred.

To edit your details, log in to the Subway® App and go to your account. From that page, you can update any editable fields and click “Save Changes”.

Log into your account on the Subway® App and simply add the month and day of your birthday and then click “Save Changes”. Please note: Once your birthday date is saved, it cannot be changed.

It’s easy to change your preferences in the Account section of the Subway® App by selecting or de-selecting the box to receive emails.

We’re sorry to see you go. To have your loyalty account removed, please complete this form. This form can also be found in your account within the profile section.

Upon completion of the form, you will receive an email asking you to confirm your request. Your account will be deleted within 30 days of your confirmation of your request. If you have more than one account, you will need to complete the form for each account. Once your account is deleted, any outstanding points or rewards earned will also be deleted and you will no longer have access to them. For more information, please see our Privacy Statement.

You can view your order history in your Account section of the app. Past orders are saved for 3 months.

Your Rewards history can be found under the ‘History’ tab within the Rewards section of the app. You can view your points earned, Subway® Cash redeemed, and other rewards activity on your account for up to 3 months.

Please note: Due to the loyalty programme changing as of 15th May 2024, you will not be able to review transaction and rewards history before this date.

Membership status is based on how much you spend in a calendar year. You are a Rising Star when you spend less than £150 in a calendar year. Spend at least £150 in a calendar year, and you will reach Hot Shot status and members who spend at least £350 in a calendar year will acheive The Boss status. A member must meet the qualifying amounts for a particular level each year to maintain their status. 

In your first year of joining the all-new Subway Rewards®, it works a little differently. You can achieve a higher membership level, such as Hot Shot or The Boss, and your status will last until the end of that calendar year, plus one full calendar year after that.

To maintain status for subsequent years, you'll need to have enough level-qualifying spend in any given calendar year.

• Rising Star members will receive a free cookie of choice.
• Hot Shot members receive a choice of a free cookie or a packet of crisps.
• The Boss members will receive a free 6-inch Sub of their choice.

All birthday rewards are valid for 30 days and can be redeemed in the app or in-restaurant when you scan your QR code. Please note: Rewards are subject to change, terms and conditions apply.

P.S. We need the month and day of your birthday, so we can add your birthday reward to your account, so be sure to enter it when you sign up or you can add it later in your Profile in the Subway® App.

Yes! Rising Star members earn 10 points per £1 spent, Hot Shot members earn 11 points per £1 spent, and The Boss members earn 12 points per £1 spent.

You’ll earn points for every pound you spend on qualifying purchases, either when you place a order via the app to collect or when you scan your QR code in Subway® restaurants.

Every 150 points you earn is redeemable for £1 Subway® Cash.

There are two ways to redeem points on mobile orders.

• Log into the Subway® App, go to 'Reward' and select the amount of Subway® Cash you want to redeem. Add your menu items and proceed to checkout.
• Log into the Subway® App, add your menu items and proceed to checkout. During the checkout process select ‘Redeem your points’, select the amount of Subway® Cash you want to redeem and proceed to payment.

You can also redeem in restaurant by opening the app, tap 'Scan at Restaurant', then select the amount of Subway® Cash you’d like to redeem toward you order. Hold your app QR code under the scanner to redeem Subway® Cash.

You get to keep all your points, as long as you make one qualifying Subway® order at least once every 6 months. If you do not, your points balance will expire and reset to zero. A qualifying order includes scanning your app at the checkout when making a purchase or redemption in-restaurant, alternatively logging into your app and placing a Subway® order. Subway Rewards® is not available on third-party delivery.

Yes, you’ll always earn points for every pound/euro you spend on qualifying orders beyond the Subway® Cash you redeem. A qualifying order includes scanning your app at the checkout when making a purchase or redemption in-restaurant, alternatively logging into your app and placing a Subway® order. Subway Rewards® is not available on third-party delivery.

No, you cannot earn points on orders made before 15th May 2024. You can only earn points for the orders made as a Subway Rewards® member of the new programme.

You have 30 days to request those points. Submit a 'Missing Points Request' within your app to make sure you earn the points from your qualifying order. Have your receipt handy, because you’ll need important details from your transaction to make sure you get your points added. It may take up to 15 days for the points to be applied to your account.

If your order was made via a third-party delivery partner, then you will not be able to claim any points.

Log into the app to view how many points you’ve earned, including your equivalent Subway® Cash, other rewards, bonus offers, and member exclusives. 

Yes, you are eligible to earn points on Subway® orders that are made through the Subway® App. Just be sure you are logged in to your Subway Rewards® account when you place the order, so the points will be applied to your account. 

No, you cannot earn points on orders made through third-party delivery platforms, such as Just Eat, Uber Eats or Deliveroo.

We have these measures in place to protect our guests from any fraudulent activity. It also ensures the points already collected are preserved.

If you have not done so already, please get in touch with us via the ‘Contact Us’ option on the app. You can choose the topic you’d like to talk to us about and then submit details of your query for our Guest Care Team to assist you.

Redeeming your rewards is easy and convenient. Visit the 'Rewards' section in the app, select your reward and select the qualifying menu item you’d like to redeem it on. If you want to redeem in-restaurant, you can select your reward and then choose the 'Scan' option in the app and simply follow the prompts to scan in the restaurant.

Sorry, but your points are just for you! Only you can use your points to redeem for Subway® Cash. Redeem them through the Subway® App, or in-person at a Subway® restaurant. What you choose to buy and who you buy for is completely up to you, though.

You can redeem up to £40 in Subway® Cash on a single order.

Terms and conditions apply at a reward and offer level, please read these ahead of ordering to avoid disappointment.

No. You’ll lose any remaining balance on a £1 Subway® Cash redemption. For example, if you want to use £2 in Subway® Cash on a subtotal amount of £1.50, you’ll lose the remaining 50p from the second £1 applied in Subway® Cash.

Currently you are not able to use your rewards or offers in another country. Rewards and offers are only valid for use in the UK, and offers will be subject to additional terms. We are, however, looking at enabling the all-new Subway Rewards® across other countries soon – watch this space!

No, you cannot use any type of reward on third-party delivery orders.