The Subway® App requires a device running iOS 9.0 or later or Android 4.4 and up.

There are a few things you can try to resolve most technical concerns you may be experiencing with the Subway® App. Be sure your device’s operating system and, most importantly, the Subway® App are up to date. If you have already tried updating, we strongly recommend logging out, and logging back into the Subway® App. For Android users, we also suggest clearing the cache for the Subway® App in your device settings.

Please make sure you are entering your full first and last name. We also require a valid email address when signing up. If you believe there is an error, visit the 'Contact Us' page of our website and provide the email address you are using to sign up, as well as a brief description of what you are experiencing.

Passwords must be 8-16 characters, containing three out of four of the following: Lowercase characters, uppercase characters, digits (0-9), one or more of the following symbols: @ # $ % ^ & * - _ + = [ ] { } | \ : ‘ , ? / ` ~ “ ( ) ;.

On the Login screen, select the 'Forgot/Change Password?' link to input the email address used for forgotten password account. This will send a verification code via email and allow for the reset of a password.

Order carefully! An order cannot be modified or cancelled via the Subway® App once it is submitted and there will be a charge even if the order is not picked up. If you need to cancel or modify an order, contact the restaurant where the order was placed (you can find that info on the 'Order Details' page).

You bet you can. To add a product as a favourite, once the item has been ordered, there should be an empty heart icon next to the item. Let’s fill that in by clicking on it. The heart should be filled in with red and you’re good to go. You can now see your product in the favourite section and quickly reorder it. Savings those works of art to make it easier for you next time. Enjoy!

Visa and MasterCard are widely accepted along with Apple & Google Pay.

Yes! At participating restaurants, you can order through a third-party delivery partner such as Just Eat, Uber Eats or Deliveroo. Delivery is available in select areas.

Depending on the coverage ability of our third-party delivery partners, some restaurants may not yet be able to participate in our delivery programme at this time.

Subway Rewards® points cannot be earned or redeemed on third party delivery orders (such as Just Eat, Uber Eats or Deliveroo).

Depending on the delivery partner you order from, there are additional fees including a delivery fee, a service fee and/or a small order fee.

Most menu items are available for order with the exception of dispensed drinks.

To cancel an order placed through a third-party partner, please contact the provider directly.

For issues or questions about orders from one of our delivery partners, please contact them directly for help.